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WE INVEST

IN OUR FUTURE,

EVERY SINGLE DAY . . . 

TO PROTECT YOURS!

With over  $2 billion

recovered and a success 

rate above 80% - that’s why

“Roquemore means recovery!”

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Gold Standard, Industry Leader

Satisfied Clients, Satisfied Members

 

Sir Richard Branson, founder of Virgin Airways, recently stated, “The way you treat your employees is the way they will treat your customers”.  Both the ownership and the management of Roquemore embrace this principal. It makes an appreciable difference in our business success and reflects our commitment to a gold standard of behaviors.

 

Roquemore professionals are compelled to excel. As our credit union clients relate to their customers as ‘members’, Roquemore trains our workforce to conduct all borrower communications with respect and decorum. This philosophy lies at the heart of our distinctive, value-based approach to our business. We are results-driven and are continually guided by standards of professional behavior with each borrower.

 

We have high expectations of how Roquemore skiptracers communicate with borrowers. We continually train, model and measure our employees’ knowledge and skills through our extensive workforce development programs. These efforts keep our professional staff educated about the latest compliance mandates imposed on the complex financial services industry.

 

What do we mean by the Roquemore Gold Standard?

 

An example of our commitment to superior service is found at the beginning of the client relationship with Roquemore; we understand and value our clients’ time. In selecting Roquemore for collection success, clients have acknowledged that the repayment worth of their collateral is already at risk. A hallmark of our laser-like focus on client services is represented by SkipTrak, the industry’s fastest and most effective onboarding process and program.

 

In fewer than five minutes, a borrower account is entered into the complete world of Roquemore technology and practice, never again requiring modification by the client. SkipTrak takes ownership of borrower data and integrates that account across the entire spectrum of Roquemore’s Single System Solution – our adaptive, robust, real-time-responsive platform. Through our Single System Solution every Roquemore collection activity draws from a core database, which is how we accomplish the highest recovery rate in the nation!

 

Augmenting our adaptive software systems are programs that expand support to our clients’ membership base. In addition to our value-add remarketing options, debt resolutions services assist our clients in assessing the value of continued collection efforts vs. a legal remedy. Recently, the Wounded Warrior program was introduced to our loyal client base as a meaningful complement to our continued commitment to the real world challenges faced by today’s borrower community - a Gold Standard for Service in the Skiptracing industry.

 

Roquemore consistently delivers excellent service -                  one account at a time

Our Clients' piece of mind is top of mind at Roquemore

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